Notes from a Service Request* - simplified
Me: The fix you had us implement last week didn't work. What if we extend the timeout value?
Vendor: Please use the values we provided.
Me: I did. We want to extend the timeout values to see if that fixes the problem.
Vendor: The problem will be fixed by implementing the changes we recommended.
Me: bangs head on desk
*I won't mention the vendor's name but their name begins with 'O' and ends with 'E'.
Me: The fix you had us implement last week didn't work. What if we extend the timeout value?
Vendor: Please use the values we provided.
Me: I did. We want to extend the timeout values to see if that fixes the problem.
Vendor: The problem will be fixed by implementing the changes we recommended.
Me: bangs head on desk
*I won't mention the vendor's name but their name begins with 'O' and ends with 'E'.
