Saturday, May 27, 2006

Zen and the Art of Motorcycle Maintennance

Speaking of Quality Control . . .

The question why comes back again and again and has become a major reason for wanting to deliver this Chautauqua. Why did they butcher it so? These were not people running away from technology, like John and Sylvia. These were the technologists themselves. They sat down to do a job and they performed it like chimpanzees. Nothing personal in it. There was no obvious reason for it. And I tried to think back into that shop, that nightmare place, to try to remember anything that could have been the cause.

The radio was a clue. You can’t really think hard about what you’re doing and listen to the radio at the same time. Maybe they didn’t see their job as having anything to do with hard thought, just wrench twiddling. If you can twiddle wrenches while listening to the radio that’s more enjoyable.

Their speed was another clue. They were really slopping things around in a hurry and not looking where they slopped them. More money that way...if you don’t stop to think that it usually takes longer or comes out worse.

But the biggest clue seemed to be their expressions. They were hard to explain. Good-natured, friendly, easygoing...and uninvolved. They were like spectators. You had the feeling they had just wandered in there themselves and somebody had handed them a wrench. There was no identification with the job. No saying, "I am a mechanic." At 5 P.M. or whenever their eight hours were in, you knew they would cut it off and not have another thought about their work. They were already trying not to have any thoughts about their work on the job. In their own way they were achieving the same thing John and Sylvia were, living with technology without really having anything to do with it. Or rather, they had something to do with it, but their own selves were outside of it, detached, removed. They were involved in it but not in such a way as to care.

No doubt the late hour and an egregious flaw in a supposedly professional CMS install has something to do with my irritation.
blog comments powered by Disqus