Tuesday, August 16, 2011

Customer Service and etc


The Front Range at dawn. And sunset. And high noon. I'd forgotten what it's like, having actual terrain all around. The Flatirons ... holy cow that is a lot of rock, just poking up into the air.

Boulder. Great city. It's .. Madison. But more liberal, which I did not think you could do. Without the state capitol. And with more bike trails. A more interesting downtown [1]. And it's pedestrian friendly. Possibly to excess: you really should not take for granted that cars will just stop. Eventually some tourist is going to come along, wondering what that blinky yellow light means.

I've never seen illegal drugs offered for sale so openly. If they only had firearms so readily available it would be a little slice o' Libertarian Heaven.

BJ's Restaurant and Brewhouse in Boulder. Great service. Awesome food. Try the deep-dish pizza.

IBM Business Continuity and Resiliency Service. You don't want to use their services. But if a meteor is going to hit your data center, you will be hard-pressed to find a better place to hang out and get things up and running again.

Enterprise Rent-A-Car, DIA. Offering a drink of water to customers is a nice touch. The altitude and dry air catches up to a guy just about the time you've reached the rental car building. The staff is very good. If they were any bouncier they'd be flying through the air.

Delta. You guys rock.


The restaurant that will not be named at DIA. 30 minutes for eggs? Funny how, when asked, they were ready just-like-that. Also: no refill on the water. I get that you're busy, but the waitress, while busy hustling back and forth, could have trotted around with a carafe? Maybe .. left one on the table?

TSA. Long lines while complete strangers trample one's civil rights and ... Can we talk?

The thing where you have a team of agents - like four of them - hang out in the boarding lounge and you quarter the area, with two dudes at 12 and two at 3? What are you waiting for? We've been pre-screened and scanned and wanded and shoved around like feedlot cattle. You're there because ... why? I get the 'don't want to catch the good-guys in the crossfire' thing when you're at 12 and 3: but you're not armed with anything more lethal than a badge and a radio.

It's weird to be an American, in an inoffensive place like the airport, watched like you're a potential thug, let me tell you.

[1] Imagine what Madison would be like if the best real estate wasn't occupied by a big ol' marble mausoleum and pest magnet.
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