Wednesday, October 10, 2007

Notes from a Service Request - simplified

Notes from a Service Request* - simplified

Me: The fix you had us implement last week didn't work. What if we extend the timeout value?
Vendor: Please use the values we provided.
Me: I did. We want to extend the timeout values to see if that fixes the problem.
Vendor: The problem will be fixed by implementing the changes we recommended.
Me: bangs head on desk

*I won't mention the vendor's name but their name begins with 'O' and ends with 'E'.
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