Apple gets points in my book for having great customer service. No one is perfect and their hardware will fail. It's how they handle it afterwards that matters ...
I sent it (Macbok) off to get a dead hard drive and a discolored top-half fixed.In other words - "We're sorry as hell about that. Really. That discolored thing - so embarrassing. Hey - have some RAM. Just a token of our esteem."
It came back with a new hard drive (OSX 10.4 preloaded of course), new top-half (still with the protective plastic cover on it), and a couple of other minor recall issues fixed.
However, I sent the machine off with a single 512M SODIMM installed.
It came back with that 512M SODIMM *and* a 256M SODIMM installed.
