Early evening support of Really Critical Application ..
BAM-wham-KABOOM
Oh boy. That is not the sound a database application server should make. Granted the noise is in my head - logged errors and failed web pages don't make noise, more is the pity. Click - click ....
(Eleventy-dozen pages and many reams of data entry later)
As it turns out - they mean what they say. It wasn't GOING to be assigned until the next day, until I called and asked why no one had called me back within thirty minutes.
Man - I'm sure glad we paid for that support - imagine the suck if we didn't.
You don't get a one of these by providing a superlative customer support experience it seems.
BAM-wham-KABOOM
Oh boy. That is not the sound a database application server should make. Granted the noise is in my head - logged errors and failed web pages don't make noise, more is the pity. Click - click ....
Welcome to Really Big Software Company Support Site. Enter details of your problem. If you select 'Priority 1' you will be contacted within 30 minutes.
(Eleventy-dozen pages and many reams of data entry later)
Confirmation
The following Service Request has been created:
SR Number xxxxxxx.xxx
Priority 1
SR Submitted Date 11-Jun-2008 17:47:09 GMT
This SR will be assigned to a support analyst during normal business hours in your country
As it turns out - they mean what they say. It wasn't GOING to be assigned until the next day, until I called and asked why no one had called me back within thirty minutes.
Man - I'm sure glad we paid for that support - imagine the suck if we didn't.
You don't get a one of these by providing a superlative customer support experience it seems.
